Dynamite IT Support
If you can’t find your answer below, send an email to email@example.com
Hosted Email FAQ
Web Hosting FAQ
Hosted Email answers
How do I access webmail?
We have two webmail address’s, Our Exchange server is accessed by going to http://mail.dynamite.net.nz, or our Sentora is at http://webmail.dynamite.net.nz. If you’re not sure, try logging into both.
Username (valid for both servers): firstname.lastname@example.org
If you forget your password, click here
How do I access mobile webmail?
If you’re wanting to access email on a smartphone, it would be best to use our Exchange server, and setup Exchange sync (available on Android Phones and Tablets, Apple iPhone & iPad and Windows phones)
How do I setup an email client for POP3/IMAP?
For Outlook 2013 & 2016:
Navigate to File > Accounts, and create a new ActiveSync or Outlook.com account
Email server is mail.dynamite.net.nz
For Outlook 2010:
Navigate to File > Accounts, and create a new Internet Email account
Use the settings below:
Incoming mail server: mail.dynamite.net.nz
Outgoing mail server: mail.dynamite.net.nz
Outgoing mail is authenticated – Use same settings as incoming mail.
Depending on which email server you’re setup on, is depending on if you use SSL or TLS. Both servers require SSL for incoming, Exchange server requires SSL for outgoing, Sentora server requires TLS. If you’re not sure what server you’re on or if you’ve forgotten your password, get in touch with us
Why would I want email/calendar/contacts on my computer/mobile?
There are several advantages to having everything synced – below are most common examples.
Instant syncing of email, calendar and contacts – read an email on your mobile, it’s marked as read in your Outlook – no cables required
Jenny is Sam’s PA – Jenny enters something into Sam’s calendar, it’s synced to Sam’s Outlook and mobile within seconds
Meeting room calendar – Jenny and John will never double up appointments again – shared calendars can also be added to your smartphone, allowing you to create appointments straight from your mobile
Replacing your mobile? simply set your account up on your new phone, and all your calendar appointments, contacts and emails are synced.
Note: Over the air sync for your mobile does require mobile data or WiFi- how much data you use will depend on your email load and device. We can say, Tracy the office manager has 2 exchange accounts loaded with medium email flow and has 500mb data plan on her Samsung Galaxy S8 (Android). Exchange Sync uses around 50mb per month.
If you have any queries about Exchange sync, give us a call on 0800 Web Guy or flick us an email here
How do I setup email/calendar/contacts on my computer?
For Outlook 2013 and later, follow these instructions.
For Outlook 2010 and earlier on a Windows, contact us for instructions
How do I setup email/calendar/contacts on my mobile?
Depending on what smartphone you have, setting up may vary. We can talk you through how to do it over the phone, give us a call on 0800 Web Guy
If you know your way around your smartphone, the settings are listed below using email@example.com as an example email address:
On your smartphone, add a new ‘Exchange’ or ‘ActiveSync’ account
Password: <enter your password here>
Exchange Server: mail.dynamite.net.nz
If you require assistance setting up your smartphone, give us a call on 0800 Web Guy
Yes, we do, the SMTP server address is mail.dynamite.net.nz If you’ve setup your email using SSL, then the outgoing port is 465, otherwise use 25 (however, if your ISP blocks port 25 (eg Xtra) then use port 366). Outgoing mail is authenticated – Use same settings as incoming mail (under advanced in the more settings tab in Outlook)
Our web servers are located in a datacenter Wellington, New Zealand. They are secured by electronic swipe card access and have backup UPS’s and a generator.
We have low overheads, no fancy office in the middle of town costing thousands a month in rent.
What servers do you run?
We run Linux web & email servers.
What’s your connection speed?
Our data centre is on a 1000mib bit stream 3 connection
What sort of spam filtering do you have
Both our servers run Spamassin and check multiple internet blacklists, which has a highly effective set of spam filtering built in.
Normally within a day.
How can I access FTP?
If you forget your username or password, click here
Can I cancel my hosting plan?
If you wish to cancel your hosting plan, simply log in to the client area here
Do you allow Frontpage extensions?
No. Our servers run Linux which doesn’t support Microsoft Frontpage
What types of files can I upload?
You can upload the following extensions: .htm, .html, .asp, php, .jpg, .gif, .png, .bmp.
How can I create custom error pages for my website?
Log into your FTP, in the folder “error” upload your own 404.htm to there
How can I change my email or FTP password?
If you forget your password or would like it changed, click here
If you can’t find your answer above, send an email to firstname.lastname@example.org