1. Definitions

“We”, “Us”, “Our” means Dynamite IT Solutions Ltd, its successors and assigns, or any person acting on behalf of, and with the authority of, Dynamite IT Solutions Ltd.
“You”, “Your”, “Client” means the person/s requesting Us to provide to You the Services, as specified in any supply agreement, quotation, order, invoice or other document, and if there more than one person requesting the Services is a reference to each person jointly and severally.

2. Scope of Services

We agree to provide IT support services under two categories:
(a) Break-Fix Services – Ad hoc support for IT issues that arise, billed hourly or per incident.
(b) Managed Services – Ongoing IT support, maintenance, monitoring, and management of Client’s IT infrastructure for a fixed monthly fee.

3. Term & Termination

30 days written notice to terminate service agreement

4. Fees & Payment Terms

(a) Break-Fix Services – Client agrees to pay an hourly rate per technician or per-incident. Invoices are due on the 20^th of the following month. Late payments may incur interest per month.
(b) Managed Services – Client agrees to pay the monthly fee of for covered services.
Invoices are due on the 20^th of the following month. Late payments may incur interest per month.

5. Service Levels & Response Times

(a) Break-Fix Response Times:

Critical Issues: Response within 1 hour during business hours.
Non-Critical Issues: Response within 4 hours during business hours.
(b) Managed Services:
24/7 Monitoring of critical systems.
Regular maintenance and software updates.
Helpdesk support is available during business hours.

6. Client Responsibilities

Client agrees to:

Provide necessary access to systems and infrastructure.
Maintain software licensing compliance.
Ensure a stable work environment for IT equipment.

7. Confidentiality & Data Security

Both parties agree to maintain the confidentiality of sensitive data we will take reasonable measures to protect Client’s data but are not liable for data loss unless caused by gross negligence.

8. Liability & Indemnification

We shall not be liable for indirect or consequential damages. Liability is limited to the amount paid by Client in the past 12 months. Client agrees to indemnify us against third-party claims arising from improper use of IT services.

9. Force Majeure

Neither party shall be liable for failure to perform due to events beyond their control, including natural disasters, strikes, or cyberattacks.

10. Governing Law

This Agreement shall be governed by the laws of New Zealand

11. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes prior understandings. Amendments must be in writing and signed by both parties.